Customer Support

Have a question or need help? White River Connect provides 24/7 technical support. Call us now.

855-318-CNCT (2628)

Live Chat

Use our live chat support feature to interact with one of our friendly agents right away. Click on the green Live Chat button in the lower right corner of your screen to get started.

Manage Your Account

Pay bill, manage your account, and start or stop service at your fingertips.
 

Pay Bill

 

WELCOME TO THE

Get Connected to the White River Connect WiFi Experience

 

Cutting Edge WiFi

Get connected to uninterrupted internet.

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Easy Control

Control your WiFi from the palm of your hand.

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Connected and Protected

Keeping your system secure 24-7.

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An Ultimate WiFi Experience

The lightning fast GigaSpire BLAST router connects all your devices and allows you to surf, stream, game, do homework, or work from home uninterrupted. 

Router Front
Router Back
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Mesh Extenders

Mesh extenders expand the coverage area of a single WiFi network—providing you with the strongest WiFi signal.  Whether you need a boost in your house or outside, White River Connect has options to make sure you stay connected.

Indoor Mesh Front Angle
Indoor Mesh Back Angle
Outdoor Mesh
Outdoor Mesh

Enjoy Easy Control with Connect CommandIQ®

Command IQ

White River Connect's CommandIQ gives you easy access to a snapshot of your home network.  Through the app, you can view all the connected devices on your network, set up parental controls or a guest network, change your SSID and password, and more.

 

Download the App

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Stay Protected with Fully Managed WiFi

An advanced monitoring system allows us to fix issues with your service before they occur, ensuring an amazing service our area has not experienced before!  From blocking malicious websites to preventing cyber criminals from accessing your network—our advanced system is looking out for you all hours of the day.  Our managed services provide you support when you need it and control when you want it.

Download Connect CommandIQ to see how your system is quietly working behind the scenes for you!

Video Tutorials

FAQ's

Fiber-optic internet, commonly known as “fiber”, is a broadband internet connection using light to transmit data through glass fibers. This technology allows for internet speeds that are faster and more reliable than your typical DSL and cable internet.

Access to reliable high-speed fiber drives economic development and, in today’s world, is essential to every community.

There are several things that determine where we start such as headend locations and redundancy. Forestry and railroad permitting plays a big role. Grant obligations will also dictate certain locations timelines. We are working through these items in our design phase now.

Based on current supply chain and permitting, the project is estimated to cost $260 million.

Our members are our priority; however, we do have plans to work with others to extend our network and provide additional connectivity to non-members areas that don’t have adequate access to fast, reliable internet service.

Our team is working to ensure all our members have access to reliable internet within five years. Funding, permitting, and the system design all factor into what areas will receive access first. We already have boots on the ground in many areas and look forward to construction starting this summer.

White River Connect will offer up to gig speeds for residential services. These speeds will be symmetrical download and upload.

With multiple routes for data transmission, we will be building a redundant system that remains reliable in all times of day.

Construction will begin this summer, and we will start adding subscribers to the network as soon as early 2024.

To help provide our subscribers with affordable rates, we plan to utilize the Electric Cooperative’s existing infrastructure, whenever possible. That includes both overhead and underground.

Fiber internet services will be delivered by White River Connect and will be available to members as well as non-members. Being a for-profit subsidiary, subscribers will not be allocated patronage capital. However, plans will be highly competitive.

The project is being funded through local, state, and federal grants. We are also working with our banking partners to ensure adequate funding for the buildout.

$9.3 million was committed between 3 different counties to use as a local match to help us secure the larger grants available such as the $47 million. The community support has played a big role.

White River Connect will be offering symmetrical speeds up to a gig. That means whether you are uploading photos downloading them, it will take the same amount of time and streaming multiple devices at the same fast speeds.